T's & C's

TERMS & CONDITIONS

BEFORE WE START

• • Pay the sign-up fee and book your intro class to choose a membership package and receive your free gift. 

  • Each client is required to sign an indemnity form before attending classes.

  • No spectators are allowed. Please consider joining the class instead.

  • Members can reschedule UPCOMING classes on the Octiv app.

  • Written notice: To change or to cancel your membership, written communication is required one month in advance, directly with Balance Pilates.

STUDIO RULES

• • No shoes are allowed in the studio. Please use the shelf provided, and enter our studio with clean feet, or wearing your grip socks.

  • Each client is requested to refresh their mat after each session, using the cloths and spray provided.

  • If you arrive early, please respect the class in progress and wait quietly until five minutes before your class.

  • Our studio can accommodate 12 people per class. Balance Pilates reserves the right to fill the group classes to maximum capacity.

  • Should a group not wish to accommodate newcomers, then private group class rates apply.

  • Please, no chewing gum during class.

PAYMENT INFORMATION

• • For electronic payments, please use the following bank account: S. De Villiers – FNB Savings account: 62718467732 (Branch: 210314)

  • Balance Pilates is closed during the December holidays. During this time, pro-rata rates apply for monthly memberships, and the expiration date for class cards is extended if affected by the time we are closed.

  • Fees increase annually in October, notice will be given in advance.

MONTHLY MEMBERSHIP

• • If you sign-up in the middle of a calendar month, pro-rata rates apply. After this, payments are due for a full month in advance.

  • Accounts are sent via email on the 25th of each month and are payable in advance by the 7th of the month. Late payments are subject to an additional admin fee of 5% of the outstanding amount.

  • Missed classes are forfeited. Refunds are not possible. Please provide a full calendar month's notice if you wish to change or cancel your membership.

  • Upcoming classes that will be missed can be rescheduled within the same week. Should your lifestyle require more flexibility, please consider our 10-class-pack option.

  • Balance Pilates reserves the right to reschedule a class, or to reimburse clients, should the instructor not be available for a scheduled class for whatever reason.

DISCLAIMER

• • Listen to your body. Should you experience any dizziness, nausea, cramping, or other discomfort or pain, cease immediately and notify the instructor so that the necessary precautions can be taken.

  • Participation is at the client’s own risk. Balance Pilates and the studio instructors will not be held responsible for any injury, discomfort, pain or death that may result during or after exercising.

  • Pilates is not a replacement for medical treatment. Please seek professional help with serious conditions.