T's & C's

TERMS & CONDITIONS

BEFORE WE START

• The intro class is compulsory, and helps us maintain consistent, quality instruction with minimal interruption to our group classes.

• No spectators are allowed. Please consider joining a once-off class instead.

• Members can reschedule UPCOMING classes on the Octiv app.

• Written notice: To change or to cancel your membership, written communication is required one month in advance, directly with Balance Pilates.

• Each client is required to sign an indemnity form before attending classes

STUDIO RULES

• No shoes are allowed in the studio. Please enter our studio with clean feet, or grip socks.

• Each client is requested to refresh their mat after each session, using the spray provided.

• If you arrive early, please wait respectfully and quietly until five minutes before your class.

• Balance Pilates reserves the right to fill the group classes to maximum capacity.

• Should a group not wish to accommodate newcomers, then private group class rates apply.

• Please, no chewing gum during class.

PAYMENT INFORMATION

• For electronic payments, please use the following bank account: S. De Villiers – FNB Savings account: 62718467732 (Branch: 210314)

• Balance Pilates is closed during the December holidays. During this time, pro-rata rates apply for monthly memberships.

• Fees increase annually in October, notice will be given in advance.

MONTHLY MEMBERSHIP

• Pro-rata rates apply for your first month only. After this, subscriptions are payable for a full month in advance.

• Accounts are emailed on the 25th of each month and payable before the 7th of the month. Late payments are subject to an additional admin fee of 5% of the outstanding amount.

• Missed classes are forfeited. Refunds and pro-rata rates are not possible. Please provide a full calendar month's notice if you wish to change or cancel your subscription.

• Upcoming classes that will be missed can be rescheduled within the same week. Should your lifestyle require more flexibility, please consider our 10-class-pack option.

• Balance Pilates reserves the right to cancel or reschedule a class, should the instructor not be available for whatever reason. In the rare event of a cancellation, the class credit will be reimbursed for use in any of our remaining classes. 

DISCLAIMER

• Listen to your body. Should you experience any dizziness, nausea, cramping, or other discomfort or pain, cease immediately and notify the instructor so that the necessary precautions can be taken.

• Participation is at the client’s own risk. Balance Pilates and the instructors will not be held responsible for any injury, discomfort, pain or death that may result during or after exercising.

• Pilates is not a replacement for medical treatment. Please seek professional help where applicable.