T's & C's

TERMS & CONDITIONS

BEFORE WE START

• • A consultation is mandatory for ALL newcomers, before signing up for regular classes at Balance Pilates.

  • Each client is required to sign an indemnity form before attending classes.

  • No spectators are allowed. Please consider joining the class instead.

  • If you are to miss a class, please use our WhatsApp group to inform your instructor well in advance. Class-card members must please reschedule booked classes on the Bookamat app.

  • Written notice: To change or to cancel your membership, written communication is required one month in advance, directly with Balance Pilates.

STUDIO RULES

• • No shoes are allowed in the studio. Please use the shelf provided, and enter our studio with clean feet, or wearing your grip socks.

  • Each client is requested to refresh their mat after each session, using the cloths and spray provided.

  • If you arrive early, please respect the class in progress and wait quietly until five minutes before your class.

  • Our studio can accommodate 12 people per class. Balance Pilates reserves the right to fill the group classes to maximum capacity.

  • Should a group not wish to accommodate newcomers, then private group class rates apply.

  • Please, no chewing gum during class.

PAYMENT INFORMATION

• • For electronic payments, please use the following bank account: S. De Villiers – FNB Savings account: 62718467732 (Langeberg Mall Branch: 210314)

  • Balance Pilates is closed during the December holidays. During this time, pro-rata rates apply for monthly memberships, and the expiration date for class cards is extended if affected by the time we are closed.

  • Fees increase annually, notice will be given in advance.

MONTHLY MEMBERSHIP

• • If you sign-up in the middle of a calendar month, pro-rata rates apply, and your sign-up discount will be included on your following invoice.

  • Accounts are sent via email on the 25th of each month and are payable in advance by the 7th of the month. Late payments are subject to an additional admin fee of 5% of the outstanding amount.

  • Missed classes are forfeited. Refunds or making up for classes missed are not possible with monthly memberships. Should your lifestyle require more flexibility, please consider our 10-class-card option.

  • Balance Pilates reserves the right to reschedule a class, or to reimburse clients, should the instructor not be available for a scheduled class for whatever reason.

DISCLAIMER

• • Listen to your body. Should you experience any dizziness, nausea, cramping, or other discomfort or pain, cease immediately and notify the instructor so that the necessary precautions can be taken.

  • Participation is at the client’s own risk. Balance Pilates and the studio instructors will not be held responsible for any injury, discomfort, pain or death that may result during or after exercising.

  • Pilates is not a replacement for medical treatment. Please seek professional help with serious conditions.